bangol bet Privacy Policy — How We Handle Your Data

bangol bet collects personal data from you in a number of ways: directly when you register an account, through your use of the platform, and automatically via technical systems as you interact with our services. The categories of personal data we collect are described below.

Registration & Identity Data: When you create a bangol bet account, we ask you to provide your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and a valid email address. This information is required to open and maintain your account, verify your identity, and communicate with you about your account.

Identity Verification (KYC) Documents: To comply with responsible gaming and anti-money laundering obligations, bangol bet may request copies of government-issued identity documents such as your National Identity Card (NID), passport, driving licence, or a recent utility bill showing your Bangladesh address. These documents are used solely for identity and age verification purposes.

Financial & Transaction Data: We collect details of the deposits and withdrawals you make on the platform, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full payment card numbers — card data is handled by our PCI-DSS-compliant payment processors.

Gameplay & Betting Data: bangol bet logs all betting and gaming activity associated with your account, including bets placed, game sessions, wagering amounts, wins, losses, bonus usage, and responsible gaming tool activity (such as deposit limit changes or self-exclusion requests).

Technical & Device Data: When you access the bangol bet platform, our systems automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and click-path data. This data is collected primarily for security, fraud prevention, and platform optimisation purposes.

Communications Data: If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of your messages and our responses. This record is used to handle your query, maintain service quality, and — where relevant — as evidence in any dispute resolution process.

bangol bet does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors: To process your deposits and withdrawals, bangol bet shares the minimum necessary financial and identity data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our card processing gateway for Visa and Mastercard transactions. These partners are contractually bound to process your data only for the purpose of completing your transaction and are prohibited from using it for any other purpose.

Game Providers: To deliver live casino and slot games on the bangol bet platform, certain technical session data (such as a session token and game outcome data) is exchanged with our game providers, including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, Microgaming, and NetEnt. These providers operate under strict data processing agreements and do not receive your full personal profile.

Identity Verification Services: bangol bet uses third-party KYC and identity verification service providers to assist in verifying the identity documents and personal details you submit. These providers are bound by confidentiality obligations and are permitted to use your data only for verification purposes.

Legal & Regulatory Authorities: bangol bet may be required by law, court order, or the direction of a competent regulatory authority to disclose personal data about specific players. In such cases, we will disclose only the data specifically required and will, where legally permissible, inform the relevant player that a disclosure request has been received.

Business Transfers: In the event that bangol bet undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to any change in the handling of your data.

bangol bet takes the security of your personal data seriously and employs a range of technical and organisational measures designed to protect it against unauthorised access, loss, alteration, or disclosure.

Technical Security Measures:

• All data transmitted between your browser and the bangol bet platform is encrypted using 256-bit SSL (Secure Socket Layer) technology. The padlock icon in your browser's address bar confirms that this encryption is active.
• Sensitive data stored on bangol bet servers — including personal identity information and financial transaction records — is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within bangol bet's systems is restricted on a strict need-to-know basis. Staff members can access only the data necessary to perform their specific job functions. All data access is logged and regularly audited.
• Our platform infrastructure is protected by firewalls, intrusion detection systems, and regular penetration testing conducted by independent security specialists.
• Payment card data is handled exclusively by PCI-DSS-compliant payment processors. bangol bet does not store full card numbers on its own systems.

Data Retention: bangol bet retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

When the applicable retention period expires, bangol bet will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

Data Breach Response: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, bangol bet will notify affected players without undue delay, providing details of the breach, the data affected, and the steps we have taken or are taking to address it. We also report material data breaches to the relevant authorities as required by applicable law.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bangol bet handles your personal data, please contact us using one of the methods below. Our support team is available 24 hours a day, 7 days a week.

Live Chat: The fastest way to reach us is via the 24/7 live chat facility available directly on the bangol bet platform. Our support agents can handle most privacy enquiries in real time.

Email: For written privacy enquiries, formal data subject access requests, or complaints relating to data handling, you may contact us by email. Our support email address is: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email so that it is directed to the correct team promptly.

Complaints: bangol bet takes privacy complaints seriously. If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. We would, however, appreciate the opportunity to address your concern directly before any such escalation, and we commit to investigating all complaints thoroughly and responding within the timeframes stated above.

Policy Updates: This Privacy Policy was last updated on 1 January 2026. bangol bet reviews this policy regularly and will publish an updated version on this page whenever material changes are made. The effective date at the top of the page will always reflect the current version. We encourage you to check this page periodically to stay informed about how we protect your data.